Question: Why should I buy from 3DCrystal.com and not from competitors of 3D Crystal?

Answer: If you purchase from us you are purchasing from the original founders. We make the lasers that are used, we don't just purchase them! We make the software, we don’t just license it. And we are patent owners of the Cockpit3D software engine that converts flat images to 3D using the latest in analytic AI technology. There’s room for many to sell our product which is why we sell the technology. If you are seeking to purchase a gift you can purchase from any of our students and collaborators OR you may elect to purchase directly from us as the pioneers and teachers.

Question: What do you use that makes your 3D Crystals better than competitors?

Answer: At 3D Crystal, we use patented 3D laser crystal engraving technology called cockpit3D. This software programmed by us creates crystal engraved photos that are exceptionally clear, high in contrast, and phenomenal in depth. You may purchase any shape of 3D photo crystal with LED light base. Whether its a 3D crystal heart, a 3D crystal photo cube, or custom cut crystal, we're excited to work to bring your vision to reality.

Question: What are your crystals made of?

Answer: Unlike most of our competitors, our 3D Crystals have been certified to meet the standards of our larger partners including requirements from global photo giant FujiFilm who proudly relies on 3DCrystal.com for their fulfillment needs.  All of our custom products are made of optic Crystal which is best for clarity and strike quality when the laser burns ‘microfractures’ to formulate your image within. It’s also highly durable; even after a lifetime of use, and these crystals never lose their characteristic shine.

Question: What photo quality do you need for the best results?

Answer: You may be surprised to hear that we are able to make our magic work with almost any photo provided.  We optimize every image, enhance for clarity, and apply our Pro HD technique to every crystal made.  If the image looks blurry to you and you feel uncertain, simply upload it on our live chat and a real artist will give you a direct response after evaluating it.  Unlike our competitors we will even provide a free digital preview BEFORE your purchase.  Most competitors only provide previews after you purchase your 3D Crystal from them.

Question: Do you offer design previews before finalizing the product?

Answer: Yes, as stated above we do you even better.  Instead of waiting until its time for production, we actually provide you a preview before you have even made your purchase if you request one.  This is a key difference between 3D Crystal and any of its competitors. We can afford to do this because we are the makers of the 3D Software while our competitors prefer not to take a risk and pay for 3D Conversion work on unconfirmed orders.  We are confident in our quality and that you will love what you see and are happy to show you what we can make for you before you purchase!

Question: What if I’m not happy with my 3D Preview?

Answer: That’s the beauty of ordering a 3D Preview: if you’re not happy with the way it looks, you’ll be able to request edits to your 3D Model free of charge! Simply write us a detailed message in the explaining how you’d like us to improve your model. We’ll send you an updated 3D Preview to review. We will aim to please you but if anything is not feasible we will let you know.  Having said that we are up for challenges!

Question: Will adding a 3D Preview to my order affect my estimated delivery time?

Answer: Nope!  Since we are providing you a preview BEFORE you purchase the time we mention to you on checkout when placing your confirmed order will not be interrupted by the production pipeline in anyway.

Question: How much time do I have to approve my 3D Preview?

Answer: As must time as you need.  Once approved then place your order and once we receive your confirmed order we will start production.  Again the beauty is that we are providing you previews BEFORE you purchase.  Unlike all of our other competitors who provide it AFTER.

Question: Can I get a 3D Preview for any item?

Answer: Sure why not?  LoL!  We love what we do and again this is what you should expect from the pioneers and founders of 3D Crystal.

Question: Who is 3DCrystal.com?

Answer: 3D Crystal is a leader recognized globally for spearheading personalized 3D crystal memorials and 3D photo crystal gifts. We started in 2004, and since then we have transformed cherished photos into custom 3D photo crystals.  We use high-quality optic crystal.  Our stunning keepsakes are ideal as personalized anniversary gifts, custom birthday gifts, as well as luxury personalized wedding gifts.

Question: What is 3D crystal photography?

Answer: 3D crystal photography also known as 3D crystal engraving or laser-etched 3D photo crystal is a technique that transforms a flat, 2D photograph into a striking 3D image suspended inside a clear crystal block.

Question: What are your shipping options?

Answer: Because we run our laser hub 24/7to cater to various time zones around the world, we have shipping options to meet same day delivery, next day delivery, OR longer delivery times should you wish to save on shipping costs.  Same day delivery is possible when purchasing from locations where our production laser hub is situated near to.  Feel free to chat with our live agent and artists to figure out how we can meet your urgent needs or how we can save you on shipping options as well.

Question: Will my crystal be safe during shipping?

Answer: Yes it will be. We make sure each crystal that departs from any of our locations is well-protected. Our premium gift box is secure.  We wrap the gift box with plenty of bubble wrap to absorb any bumps or jostling. We then stuff it within a corrugated box or Pak.  If your crystal is damaged in any way when it arrives, please contact us immediately at +1 800-990-4010.

Question: What is the return policy of 3D Crystal?

Answer: Well we want you to LOVE your crystal. And we want you to LOVE your entire experience with us. If you dont, please let us know why, and we will do our best to get it corrected. For instance, if your order arrives with a manufacturing flaw or outside damage, email us a picture within 48 hours. We will replace or recreate your crystal upon receiving the original back from you. We are happy to report we have a 4.8 star rating with over 80,000 reviews.

Question: Can I trust you with my personal information?

Answer: Yes. We do not offer any of your personal information to any third parties. Again it’s the reason we have been trusted by our larger partners including FujiFilm, and most cruise lines. We have been making 3D Crystals for over 20 years and have built our business based on trust, and respect for personal data and information. Please review our Privacy Policy to learn more about the types of information we gather, how we use it, and how you can control your preferences.

Question: Are my photos safe?

Answer: Absolutely. Because of our focus on security, we are the partner of choice by major attractions like Crystal Arts stores at Disney theme parks, cruise ships, and major hotel chains. Please refer to our terms and privacy policy or feel free to reach out to us with any questions you may have.

Question: Is my payment information safe?

Answer: Yes we use SSL and are integrated with payment gateways such as Paypal, Stripe, and major banks. We don’t collect any of your credit card information which is why if you want to reorder, we need you to pay directly and we cannot automatically charge your card. We use secure payment processors that ensure your information is only used to complete your transaction. You can learn more about our payment processors in our Privacy Policy.

Question: Will you ever use my photos to advertise your product?

Answer: Absolutely not. We pay for licenses on stock images to create adverts for our products. We do not use any customer photos for marketing. There are times of the year where our president will offer customers the opportunity to send in video reviews if they want to be considered for our ad campaigns. Those videos are sent at the discretion of the customer should they wish to be part of our marketing.

Question: How do I shop for 3D crystals for special occasions like weddings or anniversaries?

Answer: Our “Shop by Occasion” feature has categories for premium 3D crystal gifts curated for memorable milestones such as weddings, anniversaries, birthdays, and graduations. You’ll want to first select the occasion. Once you have done that, upload your desired photo. Let us know what you want to inscribe. We will produce a unique keepsake that’s both sentimental and perfectly tailored for your celebration.

Question: What shapes are available for 3D customization?

Answer: We have pre-cut shapes and we also custom cut shapes if you have a certain vision that you want to bring to life. Some of our shapes include cubes, spheres, hearts, rectangles, and other unique diamond-like designs. The 3D laser etched image looks amazing in all shapes so select your shape based on décor preference and budget. We like to keep a wide variety of styles for 3D personalized gifts. We cater our shapes for customized wedding gifts for couples, unique anniversary gifts, and the best anniversary gift for someone special. Mentioned above were some examples of popular shapes and styles. Other shapes also include Domes, monuments, arches, circles, dog bones, and heart-shaped crystals with engraved photo inside. Special Keepsakes: Personalized heart-shaped 3D photo crystal with LED light base, 3D photo engraved heart crystal, and more. Accessories: Keychains, necklaces, ornaments, bracelets, and digital display bases.Also, 3D Crystal allows you to order unique cuts that you design yourself. These projects are always fun and while taking longer, provide a final piece that is bespoke to your very own vision.

Question: Can I add text engraving?

Absolutely! In fact you can do this directly when uploading your photo and you can even select from a few font styles and decide where to place your inscription.

Question: Can I review my crystal before engraving?

Yes! This is one of the main differences between our competitors and 3DCrystal.com. Send over a photo to our live agent/3DArtist and they will gladly send you a preview.

Question: What Kind of Images Can I Upload?

Answer: Almost any image file is fine. You can also give us a call at +1 800-990-4010.

Question: If I already have a 3D version of my image, can you use it to create my crystal?

Answer: We love working with OBJ’s and single texture files if you have them. We’ll have our designers take a look at it, and send you a screenshot of what we see before working further on your previews and project.

Question: Can I order personalized trophies and awards from you?

Answer: Yes you can. In fact awards and corporate projects are a core part of what we do. We've completed exciting projects for Google, SpaceX, Apple and many large companies that have elected to work with us for their recognition and brand marketing needs. Our custom trophies and awards are designed by our artists with precision using our own in-house developed 3D laser technology. This produces detailed, high-definition crystal engraving. What we create is perfect for corporate recognition, client appreciation, sports achievements, and academic honors. We work hard to ensure our awards combine elegance with personalization. We are especially honored when we receive feedback that our 3D Crystals glowing on stage elevated the customers’ award ceremony!

Question: Can I start a business with 3D Crystal?

Answer: Yes! We have entrepreneurial opportunities no matter where in the world you are located. We provide you with software, training, and even equipment to help you learn more about how to start your own 3D crystal business.

Question: Are the products authentic and of high quality?

Answer: Absolutely. 3D Crystal is all about authenticity and originality. Our boxes say directly on them "Authentic & Original" because we founded and spearheaded the industry over 20 years ago. Each item is inspected meticulously for the best clarity, depth, and quality.

Question: How does laser engraving work?

Answer: Well, this is a question we can spend hours explaining since it's our area of passion. The simple and short answer is that we are using a process called sub-surface laser engraving. Similar to how you would burn a leaf using a magnifying glass and sun's rays, we are using a lens to converge ray bundles from a diode laser. The point where they converge is referred to as the optimal energy point where enough heat burns a crack. Millions of cracks create the perception of your image within. We were proudly awarded a YouTube Silver Plaque for achieving 100,000+ subscribers and we encourage you to learn more about the science behind how we do what we do on our YouTube channel.

Question: How do I clean and care for it?

Answer: Easy. Any cloth and water or glass cleaner will do the trick. Unlike competitors who attempt to sell branded crystal cleaners as a gimmick, the actual cleaning of your crystal can be done with a formula called H2O! And since our founder worked for Procter & Gamble many years ago, he would like to plug Bounty as the paper towel of choice. But any lint free cloth will do the trick. Avoid abrasive materials.

Question: Are invoices provided after checkout?

Answer: Yes. You receive your order confirmation with a detailed breakdown and receipt of payment confirmation by email immediately after placing your order. Details are also available in your account.

Question: Can I use a shipping address that's different from my billing address?

Answer: Yes you can. Once you enter your billing address, check the box that says "Ship to a different address?". This opens an additional form where you can enter your preferred shipping address.

Question: How do I find out where my crystal is after I order?

Answer: Once your order is on its way, you'll receive a confirmation email with a tracking number. You can use this number to track the status of your package.

Question: My order should have arrived by now, but I haven't received it!

Answer: Don't panic! The first thing you should do is double-check the current delivery status of your order. You can enter your tracking number or your name and email address to find out if your package is still in transit. If it says your package was delivered, check your mailbox, around your porch or contact your neighbors to make sure it wasn't dropped off at the wrong address by mistake. If you still cannot find it, give us a call. We will speak to the courier dispatch and help you out.

Question: How do I order a personalized 3D Crystal?

Answer: Select a shape and upload your photo. Select the size and use our 'do it yourself' tool to zoom and position the image exactly as you would like to see it. Then proceed to check out. It's that simple!

Question: What image formats do you accept for 3D Crystal engraving?

Answer: Almost any image format. If you happen to have a 3D file that you want us to import of a product part, email it over and we will try to import it.

Question: How do I make a special request?

Answer: Just email, live chat, or call us. We will help you out. Remember we do not use AI chat bots to answer questions. We reserve our patented AI technology for the product process and not for customer service.

Question: What if my 3D Crystal arrives damaged?

Answer: Send us a photo and an email right away and we will take care of you. Don't worry.

Question: Do you offer discounts on 3D Crystals?

Answer: Every day we ensure we have a cool offer. Feel confident knowing that you are getting an amazing product by an amazing team with an amazing offer every time you purchase.

Question: Will my 3D Crystal fade over time?

Answer: Nope. Its subsurface laser etched within crystal and not affected by external environment. It's there for good.

Question: Do you offer 24/7 customer service?

Answer: We do because we service 6 continents and accommodate for various time zones almost every day of the year. And because we are human and not AI chat bots, if there's a slight delay it may mean our customer service agent is with someone else, handling a courier company in the warehouse, or has stepped away from their desk. We will promptly get back to your messages in the odd occasion that we aren't immediately available.



Why trust your project to 3DCrystal.com over any other competitor?

Here’s a quick comparison for what makes us stand out:


Feature 3DCrystal.com Competitors
Celebrity Recognition Howie Mandel [1]; Kevin O’Leary [2]; Run DMC [3]; Gary Vee [4]; Vanna White [5] Not Applicable
Government Recognition Prime Minister of Canada [6] Not Applicable
Media Acknowledgements Niagara Falls Review [7]; Metro News Toronto [8]; City TV Breakfast Television [9]; Schulich Insider [10] Not Applicable
Trusted by Brands Has collaborated with FujiFilm [11], Disney Crystal Arts Magic Kingdom Walt Disney World [12], and other global partners. Generally fewer enterprise partnerships
Free Previews Before Purchase Provides instant digital preview before you order (backed by 80,000+ reviews) [13] & over 1000 reviews on Trustpilot [14] Typically provided after purchase (if at all)
Quality of 3D Imaging Consistent brightness, clarity, and contrast. Invented HD3D imaging [15] in 2016 with Cockpit3D proprietary software [16]. Reviews are mixed – quality varies by artist, with inconsistent results and extra charges for HD.
Crystal Quality Premium-grade optic crystal with deeper facets & bevels for a higher-end look and longer durability. Standard cuts, often without higher-end bevels, resulting in a less refined feel
Live Support by Real Artists Available around the clock via live chat with trained artists — customers can get previews live while they wait. Typically rely on limited hours, AI bots, or ticket systems
Customer Service Available around the clock by chat, email, and phone with real people. Limited hours, slow responses, or AI bots instead of real support.
Photo Editing & Enhancement Professional editing included: background removal, HD enhancement, airbrush, cinematic lighting [17]. Editing often not included or charged extra, leading to lower quality output.
3D Conversion Expertise Copyright Cockpit3D software + advanced patent-pending AI pipeline + 200+ trained artists [18]. Weaker pipelines with variable quality and consistency.
Customization Options More control over adjustments, previews, and text placement. Fewer customization options with a less flexible preview process.
Custom Video/Audio QR Message Option to engrave scannable QR code linking to a personal video/audio message [19]. Often not available.
Combining Multiple Photos Real artists help merge multiple images via live chat, at no extra cost for additional people/pets. Usually only standard single photo upload, often charging extra per person.
Gift Boxes Every order arrives in a luxury gift box with protective sleeve, cleaner cloth, and eco-friendly design [20]. Often shipped in standard/basic packaging with little attention to presentation.
Honesty & Transparency Clear pricing policies, clear communication on size, engraving depth, and previews. Fair, transparent pricing [21]. Customer reviews indicate unclear sizing and surprise charges upon final checkout.
Speed & Capacity Multiple facilities capable of producing 8,000+ pieces per day — reliable during peak season [22]. Smaller workshops, may outsource production leading to delays for time-sensitive needs.
International Manufacturing Hubs USA, Canada, UK, UAE, Hong Kong — enabling faster delivery and consistent quality. Often operate from a single office — limits speed and ability to scale.
Product Options Own the slab cutting factory — enables unique bespoke crystal designs and many options. Usually rely on market-ready crystal blanks — limits variety.
Bulk & Corporate Orders Primary focus on Fortune 500 projects including RBC [29], Norwegian Cruise Lines [30], & Google [31]. Mainly focus on individual orders — not focused on bulk/corporate options.
After-Sales Assurance 4.8+ rating in customer service & satisfaction guarantee [23]. Refund and customer service policies vary — satisfaction not guaranteed.
Reputation & Trust 20+ years in business with operations across 6 continents. Trusted by RBC [24], Norwegian Cruise Lines [25], & Google [26]. Many are newer businesses (few years old), often local/regional only.
Business Opportunities Offers reseller and distributor programs with training + sells proprietary technology to grow the industry [27]. Seldom offer reseller/distributor programs; rely on off-the-shelf tech.
In-House Technology Invented Cockpit3D software (2016) and manufacture our own laser machines [28]. Rely on third-party tools and licenses — inconsistent results.
Personalized Notes Premium magnetic metallic note option — a durable keepsake (instead of standard paper cards). Only simple paper card-style messages.